why was it created

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Negotiation – consumers and entrepreneurs can take part in a direct discussion to reach an agreement and develop satisfactory solutions. The nature of such a meeting is slightly less formal than mediation, and during it each party can express its opinion and negotiate the terms of the settlement. In this case, a lot also depends on the willingness to cooperate and actually reach an agreement. Help from a consumer ombudsman – another option for help is to report the case to independent consumer ombudsmen.

The Office of Competition and Consumer Protection provides access to free legal assistance for people who philippines photo editor notice irregularities and violations of rights by entrepreneurs. This is usually done by considering complaints and issuing expert opinions and recommendations. Arbitration – it can be compared to a slightly simplified version of a court hearing, during which an arbitrator or panel   a person or group of people who are specialists in a given field are appointed to resolve the dispute.



It involves analyzing the collected evidence in a given case and making a decision   issuing a final judgment   by a person designated for this purpose. Standards applicable to out-of-court consumer disputes: Pursuant to the European Union Directive on alternative dispute resolution for consumer disputes EU  , Member States are obliged to ensure that the bodies dealing with this type of matters meet the following requirements: Possessing appropriate knowledge and skills in the field of consumer dispute resolution methods, knowledge and compliance with legal regulations. Appointing decision-makers during proceedings for a specified period of time to ensure greater independence and objectivity of decisions.