Vision of the progress of your relationship
Through the KPIs (Key Performance Indicators) relating to sales you will have a broader. you will be able to predict possible breakages and act before they happen. Some of the KPIs you can use in this case are the following: Net Promoter Score (NPS): Measures your customers' willingness to recommend your product or service to a third party. Customer Satisfaction (CSAT): Takes into account the opinion that consumers have of your company when they think about the experience they have had with it. Customer Retention: Indicates repeated purchases by the customer. Competitor comparison: Calculate your company's performance with customers compared to that of your competitors.Remote Customer Management Quality India Telegram Number Data as a priority When it comes to managing customers remotely, your only real means of loyalty is the service you offer; this is why maintaining high quality should be one of your priorities. Furthermore, it must be considered that, due to social platforms, word-of-mouth has become increasingly important in recent years: 83 % of consumers trust a recommendation from family and friends more than any advertising according to research conducted by Talk Triggers. To measure the quality of your work you can take advantage of means such as TQM (Total Quality Measure) , a managerial tool dedicated to satisfying all customer needs through the "Continuous Improvement Approach". Its main components are the following: Customer Focus Leadership Teamwork Continuous improvement process Measurement Benchmarking as a driver for improvement in a competitive environment Here is a summary of this concept in an image.
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Remote Customer Management Email marketing campaign To conclude, a very useful element in remote customer management is email marketing , which allows us to maintain constant communication with our contact list without having to specifically address each of them individually. Furthermore, this process will allow your customers to stay updated on news regarding your company and perceive it as a constant presence. If you want to learn more about sales emails, read this article. Technological support If regular customer management is already a challenge, moving this process online can be a real obstacle.
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